Refund policy

Returns information – How do i return an item? returns conditions

We want you to be completely satisfied with your purchase. If you are not totally satisfied, just send it back in its condition “as shipped” to you, within 30 days from the date of receipt for an exchange or a refund for the price of the item.

No returns will be allowed and all sales are final after the 30-day return period.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How Do I Return an Item?

Step 1: Send us an email to us with your order number,photo and the reason you want to return the item.

Step 2: Package your return: If possible, use the original packing and completely remove or cover the original shipping label. Seal the package securely with packaging tape.

Step 3: Send us message, and we'll provide the return address.

How/When Will My Refund Be Processed?
Refunds are issued to the original method of payment. Credit/debit card transactions are refunded back to the credit/debit account. It may take up to two billing cycles for the credit to appear on your statement.

Can I Return a “Scratch and Dent” Purchase?
All Scratch and Dent items are advertised as “non-returnable.” The defect in the merchandise is clearly advertised. If the item’s defect is greater than advertised, we will allow you to return the item, but the Customer Experience Team must authorize returns on all Scratch and Dent items.

Damages and issues
If you want to return a Scratch and Dent item, you must contact us 

Email: Sales@smartcookusa.com