SHIPPING POLICY FOR OUR STORE

WHERE THE GOODS SHIP FROM?

Most Items are shipped from our warehouses in the California USA. Please kindly view the estimated delivery time in the "Shipping policy" on the product page. If you cannot find your country on the checkout page when placing an order, it means this country cannot be delivered for some uncontrollable reasons. All of the costs incurred by the customs will be borne by the customer.



SHIPPING METHODS WE OFFER

• Standard Shipping (Normally 5-7 Working days).
  

• Note: Once your order is shipped out, you will receive a tracking number by email from us. If you don't receive the email or the package by any chance, I would appreciate it that you could contact us within 15 working days. If you contact us after the deadline, please understand that we may not be able to make compensation. Email us: sales@smartcookusa.com

SHIPPING TIME
For your convenience, We currently ship the order from U.S within the U.S. only. For detailed information about standard and expedited delivery, please refer to the following countries or regions:

• United States West, it usually takes 3-5 working days;
• United States Central and Eastern, it usually takes 5-7 working days;
• If your items are to be shipped to other countries, it usually takes 7-12 working days, but some policies and other force majeure factors will cause delivery delays;

* Please note that the above shipping times are estimates quoted by our courier companies, so Smart Cook cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that Smart Cook